eFlow Temporary Office Closure


Latest Update

Due to current COVID-19 Government instructions, eFlow head office and customer service has closed temporarily until further notice. In the meantime, we have transitioned to a digital tolling service. 

This means online facilities such as the eFlow website and the eFlow M50 Quick Pay app will operate as normal. You can update account details, pay a toll, pay a penalty or open an eFlow account at www.eflow.ie . Alternatively, you can download the M50 Quick Pay app to pay a toll on the go or sign up to prepay and receive toll reminders.

We’ve put together a list of FAQs to assist you further:

I have an account, but I have never used eFlow’s online facilities before, what can I do online?

Visit our FAQs page here to see the features and benefits of an online account. https://www.eflow.ie/help-guidance/faqs/

To download the M50 Quick Pay app click here https://www.eflow.ie/community/Blog/top-reasons-to-download-t/

I already have an eFlow account, but I can’t login

To log in, set up a username or password, retrieve your username or password, change a username or password or update your personal details, click here

https://www.eflow.ie/help-guidance/faqs/myaccount/details-security/

Tag Orders - Already have an account and waiting on a tag order?

We operate our tag services from our head office, which are temporarily closed. Therefore, we are unable to offer this service at present.

If you have a tag order pending, we will process it as soon as we are back in the office. Thank you in advance for your patience and understanding. 

If you are travelling on the M50, we’re able to track your journey(s) without your tag by your license plate number and can link this back to your account. During this period, there is no need to worry about having the tag for your M50 journeys. On all other toll roads however, you will need to pay as normal until you receive the tag.

You can check your journeys by logging into your eFlow account and clicking the journeys and payments section. See more here https://www.eflow.ie/help-guidance/faqs/myaccount/

My card is expired / I got a new card / I need to update my payment details

For steps on how to do any of the above, click here

https://www.eflow.ie/help-guidance/faqs/myaccount/payment/changing-or-updating-a-pa/

I need to add or remove a vehicle / I need to know how to switch my tag to another vehicle

You can still do this online.  To add or remove a vehicle or switch your tag to a different vehicle, click here https://www.eflow.ie/help-guidance/faqs/myaccount/my-vehicles-tags/

I’ve a penalty notice to pay but I have not received a letter yet

Don’t worry – simply visit eflow.ie or use the M50 Quick Pay app to pay for the toll.

I’ve a penalty notice to pay

No worries – you can still pay online here https://www.eflow.ie/i-want-to/pay-a-penalty/

I am not a resident of Ireland and need to pay a penalty

Please make payment to EPC directly. If you have received a penalty letter from them, you will need your Licence Plate Number and an invoice/reference/case number (these numbers usually start with either 23051 or 23050). You can make a payment by clicking here https://www.epcplc.com/payment/start

If you have not received an EPC letter in the past two weeks, then you will need to make payment on the eFlow website using the ‘Pay a Toll’ option here https://www.eflow.ie/i-want-to/pay-a-toll/  

Surely it would be more reasonable to suspend the M50 toll completely during this period as traffic volumes are really low anyhow?

The M50 toll has been defined as an ‘essential service’ because it provides critical funding to Transport Infrastructure Ireland in keeping Ireland’s road network open and operating safely.  And while traffic volumes have dropped significantly and there will be a significant financial impact as a result of this crisis, eFlow will continue maintain the tolling operation as best we can during these challenging times so that when Ireland returns to normality, we can play our part in funding economic recovery. 

Pay as you go customers or do not have an eFlow account? See below.

You can use this website www.eflow.ie or the M50 Quick Pay app to pay your toll online.

We want to support our customers during the Covid-19 restrictions and therefore, will endeavour to be more lenient and considerate of difficulties customers are experiencing during this period.

Although we are unable to respond to your query within the usual time frame, we are continuing to work through our customer queries through our website contact page form here https://www.eflow.ie/contact-us/ and will get back to you as soon as we can. Please only use this contact form if your query is urgent until we resume normal opening hours.

We understand that these are unprecedented times but rest assured, eFlow’s agents will work with customers to resolve any outstanding matters and queries when we return to our usual opening hours. eFlow would like to thank you for your patience during this period.

eFlow will continue to adhere to official Government advice and will update customers as things progress. For the most up to date information, please check our social media channels regularly.

Our sincere thanks for your understanding.

The Team at eFlow

Tolling is a vital source of funding for the operation and maintenance of our national roads network.

 

 


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