1.1 This eFlow website is operated by emovis operations Ireland on behalf of Transport Infrastructure Ireland (“TII”). emovis and TII fully respect your right to privacy, and treat all data collected through this website in accordance with applicable data protection laws.
1.2 TII was established following the statutory merge of the National Roads Authority and the Railway Procurement Agency under the Roads Act 2015. TII is the data controller in respect of this data and its main address is Parkgate Business Centre, Parkgate Street, Dublin 8, D08 DK10, Ireland
1.3 emovis operations Ireland is an Irish company that processes personal information on behalf of TII related to eFlow toll services. Its Data Protection Officer can be contacted:
- by post: Data Protection Officer, eFlow, Cape House, Westend Office Park, Dublin 15
- by visiting our eFlow website at https://eflow.ie/contact-us/
- by email at: firstname.lastname@example.org
1.4 Please read the terms of this privacy statement carefully, as by visiting this website you will be deemed to have accepted the terms of this privacy statement. If you are not happy with this website privacy statement you should not use this website. You may also wish to review our Data Protection Notice here
2. Collection and use of personal information
2.1 We will collect no personally identifying information about you when you visit this website unless you choose to provide that information to us. The information we collect depends on options selected when visiting this website.
2.2 If you visit this website to browse, read or download we automatically collect and store your IP address, browser type and length of user sessions. We use this information to help us make this website more useful to visitors, to learn about the number of visitors to this website and the type of technology that our visitors use. We do not track or record information about individuals on their visits. We may compile and report aggregate statistics about our users in terms of numbers, traffic patterns and related site information. Any such statistic will not include any personally identifying information.
2.3 You may choose to provide us with personal data associated with some of the services provided on the website, for example, register and manage your eFlow account, make a payment or contact us with your enquiry.
2.4 If you open an account, we ask you to provide us with your name, email/postal address, contact telephone number, vehicle registration number, and credit card, debit card or direct debit details. We use this data for the purposes of processing your toll payment and/or managing your eFlow account. We do not collect any more personal data than is necessary for these purposes.
2.5 M50 users, who do not wish to register with eFlow, have an option to make a payment on this website by using the ‘Pay a Toll’, ‘Pay a Penalty’ facility. For this purpose, we ask you to provide us with the vehicle registration number, journey reference number and credit or debit card details. If you require a receipt we will request your email or postal address from you.
2.6 The M50 users who are registered with another tag provider, but have received an eFlow penalty letter, can appeal the penalty on this website by using the ‘Appeal a Penalty’ option. We will ask you to complete the form requesting the journey reference number, your vehicle registration number, the tag provider and your tag number.
2.7 Whenever you use a ‘contact us’ form to communicate with us you may choose to provide us with the following:
- Full Name, email/postal address, phone number
- Account number/Vehicle registration number
- Attached documentation (proof of payments, etc.)
Collected information is used solely for dealing with your query. Your personal data is stored securely and kept for no longer than is necessary. It is erased from the system in accordance with our Data Retention Policy.
2.8 From time to time, we may contact you using your email address in relation to Customer Satisfaction Survey. You have the right to opt-out from receiving the email from us by emailing us at email@example.com or writing to us.
3. Basis of Processing
3.1 Processing of your personal data may be based on consent where you chose to register for an eFlow Tag or Video Account.
3.2 Transport Infrastructure Ireland under section 59 (1) of the Road Act 1993 may charge and collect tolls in respect of the use of a toll road
4. Disclosure of Personal Data
4.1 We may disclose your personal data to our agents, contractors and service providers to the extent reasonably required for the purposes described above. We share your information with the third parties only in accordance with the purpose or purposes for which your data has been collected. Your personal data may be released to our payment card processor, banking, printing and enveloping contractors, eFlow enforcement entity and law enforcement agencies. These parties process this information based on our instruction and requirements consistent with this privacy statement and data protection notice.
4.2 We may also share information about the way you conduct your account with credit reference agencies.
4.3 Where necessary, we may disclose data to the relevant authorities to whom we are obliged by law to disclose information.
5.2 If you do not want your browser to accept cookies, you can turn off the cookie acceptance option in your browser settings. Disabling cookie support may prevent this website from functioning properly and you may not be able to utilise fully all its features and information.
6.1 For website security purposes and to ensure that this website remains available to all users, our computer system employs software programs to monitor network traffic in order to identify unauthorised attempts to upload or change information or otherwise cause damage. Unauthorised attempts to upload information or change information on this website are strictly prohibited and may be punishable by law.
6.2 Your personal data which you provide to us will be held on secure servers hosted by emovis operations Ireland. The nature of the internet is such that we cannot guarantee the security of any information you transmit to us online. However, we take all reasonable steps (including appropriate technical and organisational security measures) to protect your personal data.
7. Your Rights
7.1 You have the right, subject to certain exemption, to obtain a copy of any personal data we hold about you and to correct any inaccuracies in such data. You also have the right, subject to certain conditions, to request the deletion of any personal data we hold about you.
7.2 You also have the following rights, in certain circumstances, in relation to your personal data: the right to restrict the use of personal data; the right to object to the processing of your personal data; the right to receive your personal data, which you provide to us, in a structured, commonly used and machine-readable format or to require us to transmit that data to another data controller.
If you wish to avail of any of these rights, please write to us at: eFlow, Cape House, Westend Office Park, Dublin 15, marked for the attention of the “Data Protection Officer” or through ‘contact us’ at https://eflow.ie/contact-us/. Additionally, you may contact us, by emailing us at firstname.lastname@example.org .
Your request will be dealt with as soon as possible and will not take more than one month to process.
8.1 We will not retain your personal data any longer than is necessary in relation to the purposes outlined in this privacy statement.
8.2 Our retention periods differ depending on the type of categories of personal data held. Personal data that is kept on our systems is categorised as follows: Traffic data, Photographic evidence, Account Data, Call Recording Data and Correspondence Data which is kept in accordance with defined purposes on our Toll Collection System. Please note that some data may be kept longer due to statutory obligations.
8.3 There is a Retention Policy in place to ensure that your data is kept no longer than is necessary for the purpose or purposes for which it was obtained. There are some specific circumstances under which you may request your data to be erased outside of the time specified in our policy. Please note that the right to erasure does not provide an absolute ‘right to be forgotten’. The legal basis (e.g. Roads Acts 1993-2015) under which your data has been collected/processed may prevent erasure of your data.
9. Changes to this Privacy Statement
9.1 From time to time we may decide to change our privacy statement, but any changes will be posted on this page to keep you up to date on how we collect, use and disclose information. If at any time we decide to use personal data in a manner significantly different from that stated in this privacy statement, or otherwise disclosed to you at the time it was collected, we will notify you, and you will have the choice as to whether or not we use your information in the new manner.
10.1 If you are dissatisfied with the way we have used your information or addressed your rights, you have the right to make a complaint to the Data Protection Commission.
Further information about data protection can be found on the Data Protection Commission’s website: http://www.dataprotection.ie/.