1.1 In connection with your application for, and opening of, an account with us, we ask you to provide us with, among other things, your name, email address, contact telephone number, vehicle registration number and credit card, debit card or direct debit details. We use this data for the purposes of managing your account with us and processing your Toll payments. We do not collect any more personal data than is necessary to fulfil these purposes.
1.2 eFlow offers two different Accounts for customers by reference to the method of recording the passage of registered vehicles on the M50 Toll Road, namely Tag Accounts and Video Accounts. Irrespective of the type of Account selected, or whether a road user has an Account, all vehicles that use the M50 Toll Road are photographed/video recorded. These photographs/images are retained for the purpose of enforcement and to address and resolve any disputes that may arise in relation to a vehicle or an Account.
1.3 In addition, eFlow provides a facility for unregistered customers to use the M50 Toll Road and to pay road Tolls. In the case of unregistered users, eFlow sources the name and address of the registered owner of cars using the M50 Toll Road from the National Vehicle Driver File, in accordance with specific legislative authority. In addition, we may collect credit or debit card details from you in connection with payments which you make as an unregistered customer.
1.4 We may disclose your personal data to our agents, contractors and service providers to the extent reasonably required for the purposes described above.
1.5 We may disclose your personal data to a relevant compatible operator in connection with the provision of interoperable Toll transactions in Ireland.
1.6 We may also share information about the way you conduct your account with credit reference agencies.
1.7 The personal data which you provide to us and which we collect when your vehicle uses the M50 Toll Road will be held on secure servers hosted by sanef its operations Ireland Limited (“emovis operations Ireland”). We will take all reasonable steps (including appropriate technical and organisational security measures) to protect your personal data. Transport Infrastructure Ireland (TII) is the data controller in respect of this data, which is processed on behalf of Transport Infrastructure Ireland by emovis operations Ireland in its capacity as a data processor.
1.8 If at any time we decide to use your personal data in a manner significantly different from that stated in this data protection notice, or otherwise disclosed to you at the time it was collected, we will notify you, and you will have the choice as to whether or not we use your information in the new manner.
1.9 You have the right, subject to certain exemptions, to obtain a copy of any personal data we hold about you and to correct any inaccuracies in such data. You also have the right, subject to certain conditions, to request the deletion of any personal data we hold about you. If you wish to avail of any of these rights, please write to us at eFlow, Cape House, Westend Office Park, Dublin 15, Ireland, marked for the attention of the "Data Protection Officer".
1.10 We will not hold your personal data for longer than necessary. In addition, you may at any time request us to delete any personal data which we hold relating to you. We will endeavour to comply with such requests, subject to your agreeing to waive any right to dispute previous transactions to which the data to be deleted relates. To request the deletion of your personal data please write to us at eFlow, Cape House, Westend Office Park, Dublin 15, Ireland, marked for the attention of the "Data Protection Officer".
1.11 By applying to open an Account with us, you hereby consent to the uses and disclosures of personal data specified in this data protection notice.
eFlow 'you first' is contactable online at www.eflow.ie, by phone on 1890 50 10 50, by fax on 01 4430555 or by post at eFlow, Cape House, Westend Office Park, Dublin 15, Ireland.
eFlow Barrier-Free Tolling is a registered business name of Transport Infrastructure Ireland.
eFlow is a registered trademark of Transport Infrastructure Ireland.
Further information about data protection can be found on the Data Protection Commissioner's Office website: www.dataprotection.ie
eFlow Terms of Website Use
2. Intellectual Property (including copyright)
2.1 We own or are licensed to use all intellectual property rights (including all copyrights, patents, trade marks, trade secrets, rights in confidential information and design rights whether registered or unregistered) which subsist in the eFlow website, its contents and underlying software. You may make an electronically stored transient copy of the eFlow website or extracts or portions thereof, for the purposes of viewing them online only but otherwise, unless expressly authorised by us to do so, you may not change, copy, store, publish, rent, licence, sell or distribute in any way any of the eFlow website, its contents or its underlying software.
3.1 The materials and information provided on our website are provided solely for information purposes only. Whilst all reasonable efforts are made to ensure that any information contained on the website is correct, we give no representations or warranties, express or implied in relation to the accuracy or completeness of said information.
4.2 We reserve the right to terminate, withdraw, restrict, vary, extend or re-introduce any or all of the services and update, alter, suspend or discontinue any aspect of the our website (including your access to it), without notice at any time and for any reason and without liability.
5. Website Access
5.1 We will use reasonable endeavours to ensure that this website is fully operational at all times. However, due to the nature of interactive services and the internet generally, we cannot guarantee that the website will be free from delays, interruptions or errors and access to the eFlow website may be suspended (whether by us or due to external causes) temporarily and/or without notice. We will not be liable for any loss or damage arising from the eFlow website not being available (whether for internal processing reasons or otherwise).
6.1 Except as expressly set out in these terms and conditions, all representations, warranties, terms and conditions whether express or implied in relation to this website or the information contained therein, are hereby excluded to the fullest extent permitted by law.
7. Limitation of Liability
7.1 Due to the fact that we cannot guarantee that our website will be fault-free or that the information contained on the website will be correct, we do not accept any liability for any damage or loss suffered by you (whether direct, indirect, special, incidental, punitive or consequential loss, including loss of profits) arising as a result of the website or the information contained therein (including any errors, inaccuracies or omissions in such information or any faults, interruptions or delays in connection with the website).
8. Links to other Websites
We may provide links to websites on the internet which are operated by third parties. Such links are provided for your convenience only. We make no representations whatsoever about any other websites which you may access through our website or which may link to our website. When you access any other website you understand that it is independent from us and that we have no control over the content or availability or privacy practices of that website.
9. Registration and Security
9.1 In order to use certain parts of our website, you are required to register with us. The details you provide on registration are important and must be true and accurate. If there are any changes to these details, please record them by editing your information in the user dashboard section of your online account and following the instructions.
9.2 If you choose, or you are provided with a password, or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. You agree to notify us immediately if your password is lost or misused. Subject to appropriate security checks, you will be issued with a new password.
10. Privacy Statement
10.1 Any personal data collected on our website will be processed in accordance with our privacy statement which is posted on our website. Please read this privacy statement carefully as by using our website you consent to such processing.